Old email address keeps displaying on sent emails - Microsoft Community


hello, hope can me have problem outlook 2010 driving me mad! had old hotmail account quite childish (didn't all), set alias email address. year, started receiving stupid amounts of junk mail old email account decided rid of once , all. when set outlook old email address. though have changed accounts on in outlook , have deleted reference old email address still have following problems:

1: sent emails randomly display old email address (even though have selected new email address in 'from' box) - know emails sending, i'm not sure if recepient sees old email address or not (when send test myself, shows new email address, though sent message shows old email address?!)

2: when add new items in calendar show old email address - again i'm not sure email address invited attendees see

3: if recepients seeing old email address , reply, might missing replies old email account has been closed down.

i've tested on few family members , ever see new email address, other emails send clients, don't feel comfortable checking them. there can stop happening?

hi claire,

the information entered when set new account in outlook may have problem. have better idea of why facing in outlook, please answer following:

  • do encounter same issues when accessing account using browser?
  • have checked available office updates?
  • did issues start after having old account cancelled?

please review information new account , make sure right. can open link know how can manage display name email recipients see.

we recommend repair outlook in case program has information not appearing correctly. follow steps on page repair office app.

let know if able resolve issues after following suggestions.

feel free post questions if have any.

regards.



Office / Outlook / Other/unknown / Office 2010



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