Screenshot pasted into email renders blue box with a ? inside the - Microsoft Community


split thread.

i started having issue since upgrading sierra (10.12.4).   have applied office updates (now on 14.7.4) since encountering it, , problem persists.

the problem happens both plain text , html format messages.  and happens whether pasting images directly email body, or attaching jpg or png file.  

the native mac mail client sends images fine, don't think it's pure os issue, there issue between office 2011 , mac os sierra.

digging little further, have found jpg/png attachments being encoded mime type application/applefile instead of image/xxx.  from can tell, attachment there, not encoded in format email clients seem willing handle image.  what means if forward email (which doesn't 'show' image) 1 of clients, image accessible/visible.

below excerpt of encoding email exhibits problem: 

--b_3579799937_118424173
content-type: application/applefile; name="app store icon v2 1024x1024.png"
content-transfer-encoding: base64
content-disposition: attachment;
filename="app store icon v2 1024x1024.png"

------------------------------------------------------------------------------

contrast how images encoded prior sierra upgrade images appear fine:

--b_3544378288_16945287
content-type: image/png; name="default.png"
content-disposition: attachment; filename="default.png"
content-transfer-encoding: base64

i know support cycle on 2011 coming end, there chance can fix or workaround on this?  it getting bit tedious either convert image pdf or send , forward email in order image visible recipients.

thank you,

yannis.

hi yannis,

i understand cannot collect log now, , that's right.

i want let know after consulting our related team, information issue caused changes of features on mac os sierra after updating.

so suggest update outlook mac 2016 better user experience. or can save screenshot locally (command+shift+4) , attach image file workaround.

really appreciated understanding.

amanda



Office / Outlook / Mac / Office 365 for business



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