Unable to Connect Outlook Mail Using Outlook Client - Microsoft Community


hi team,

since specific time morning, cannot connect outlook (live/hotmail) mail address using outlook 2016 client, getting continual authentication prompts. occurring on 2 separate devices using outlook client. coincidence samsung mail app on android phone stopped @ same time.

interestingly outlook app on phone still continues work, windows 10 mail app still works , can log in outlook.com ok. problem seems specific outlook (office) client , mail app on phone.

has changed, or there issues @ backend?

cheers, jb

***post moved moderator appropriate forum category.***

hi jb,

we appreciate effort provide details issue. verify, have tried reconfigure account outlook 2016?

to learn more information on how set email account, kindly check link.

let know how goes.



Office / Outlook / Windows 10 / Office 2016



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