Outlook crashing 1-2 times/day - Microsoft Community


running office 2016 on windows 10. last 2 weeks, outlook crashes approx 1-2 times/day. event log shows event 1000 , these details:

faulting application name: outlook.exe, version: 16.0.7967.2139, time stamp: 0x58f78152
faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x58f603d4
exception code: 0x0074075c
fault offset: 0x00122435
faulting process id: 0x37f4
faulting application start time: 0x01d2be94a443610e
faulting application path: c:\program files (x86)\microsoft office\root\office16\outlook.exe
faulting module path: c:\program files (x86)\common files\microsoft shared\office16\mso20win32client.dll
report id: fe9b4dea-2ab3-11e7-9ad6-3c970e2522b8
faulting package full name: 
faulting package-relative application id: 

next item in event viewer event id 1001 , contains following detail:
fault bucket 108871831888, type 1
event name: appcrash
response: not available
cab id: 0

problem signature:
p1: outlook.exe
p2: 16.0.7967.2139
p3: 58f78152
p4: mso20win32client.dll
p5: 0.0.0.0
p6: 58f603d4
p7: 0074075c
p8: 00122435
p9: 
p10: 

attached files:
\\?\c:\users\jeff\appdata\local\temp\{8de12cf8-f9a8-4090-b861-60399f2a4277} - oprocsessid.dat
\\?\c:\programdata\microsoft\windows\wer\temp\wer3e93.tmp.werinternalmetadata.xml

these files may available here:
c:\programdata\microsoft\windows\wer\reportarchive\appcrash_outlook.exe_339a8cbc705f9a64138ec198d52a2ff9bc8651ed_00000000_2c2e5835

analysis symbol: 
rechecking solution: 0
report id: fe9b4dea-2ab3-11e7-9ad6-3c970e2522b8
report status: 0
hashed bucket: c99e58cc4f1189f935cb992eb31b5dda

to address issue, i've run repair of office 2016. when didn't fix problem, did windows reset. hasn't made difference. problem still there.

hi,

a number of reasons can cause issue. since have repaired office 2016, suggest uninstall , reinstall outlook 2016 application.

we appreciate if , provide feedback.



Office / Outlook / Windows 10 / Office 2016



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