Why my MacOS Outlook can't connect to my companies exchange server - Microsoft Community


the response logging fail, connecting company account.

i using mac os sierra , outlook 15.34.

it works macos mail app/ ios mail app /ios outlook /windows 7 outlook(installed on paralles on same computer, have use same computer name macos , windows7)

only macos outlook doesn't work .

macos outlook can work own office365 account .

hi li nen,

what type of account error message? gmail, yahoo or exchange sever account?

if using gmail account, can add account via imap protocol yahoo account:

incoming server: imap.mail.yahoo(gmail).com   port: 993    select "use ssl connect(recommended)";

outgoing server: smtp.mail.yahoo(gmail).com  port: 587   select "override default port" , "use ssl connect(recommended)".

if use google preview account, follow article: outlook 2016 mac adds support google calendar , contacts.

if using office 365 account , image shows , enabled app password , two-step verification, when log outlook client, may need enter app password enter normal password.

you can find details via article: app passwords , two-step verification.

if make sure computer connected exchange server, clear cache: quit office apps> open keychain access , delete “adal” & "office" &"adfs"&"exchange"entries> relaunch outlook , provide credentials.

the last important, update outlook client latest version: 15.35(170610).

regards,

vanessa



Office / Outlook / Mac / Office 365 for business



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