Mail could not be received at this time. The server XXX returned the - Microsoft Community


i use outlook 15.32 (office 365 mac) connect exchange server.  message mentioned above several times day in both of macs.  deleted items under “exchange,” , “office” keychain access (i had nothing under adal), , deleted profile.  re-installed scratch –including os sierra—after replacing hard drive.  message came back, however.  called microsoft support , told contact company’s department.  problem cannot make case department exchange problem.  installed outlook on windows 10 in same manner installed outlook mac.  outlook on windows 10 never generates error message.  only outlook mac does.  clearly, problem has nothing exchange server connect to.  suggestions appreciated.

hi ehernan5csc,

 

thank post. understand have cleared keychain, deleted profile , have reinstalled outlook.

 

i ask information narrow down issue:

1.) check if can access account in outlook on web (owa) using current account credentials on mac computer.

2.) please provide detailed steps on how install office 2016 mac. suggest use portal installer. can refer article.

3.) try reset username , password. if not admin, please involve them.

4.) the detailed outlook mac version, example 15.29 (170104). and mac os version (apple icon > mac > overview > provide os version details). 

5.) provide troubleshoot logs after reproducing error.

 

send troubleshooting logs following steps: 

1. in outlook, go "tool"> “sync errors” > gear icon > “turn on logging” 

2. restart , "leave logging on" , reproduce issue.  

3. finder, under go menu> go folder ~/library/containers/com.microsoft.outlook/data/library/logs 

4. copy logs , send in this private message link.  

5. turn off logging after that 

 

looking forward updates.

 

best regards,

ruel



Office / Outlook / Mac / Office 2016 for Mac



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