Lumia 650 and Outlook - Microsoft Community


when tap on tile outlook, or tap on app itself, can no longer access mail. screen goes blank while , reverts normal. can still access hotmail if go microsoft edge , search hotmail, bit long winded. tried shutting down 2 buttons on side of phone, per troubleshooting details, , removing battery, didn't make difference. phone 6 months old , hasn't done before. 1 have suggestions please?

***post moved moderator appropriate forum category.***

hi,

we ask questions clarification know best possible resolution offer.

  • did make changes before issue started?
  • have tried reinstall outlook app , check if issue persists?

we suggest check article below guide on how troubleshoot email set on mobile.

troubleshoot email setup on mobile.

we forward reply.



Office / Outlook / Windows phone & tablet / Unknown/other



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