Outlook 2016 freezes when adding IMAP account (POP3 works - Microsoft Community


hello, had imap account set in outlook 2016.

one day due synchronisation errors, of emails went missing.

so, decided remove imap account , add again.

it's outlook.com email linked own domain.

like, *** email address removed privacy *** , can logged in via outlook.com

so, made new profile "mail" option in control panel , decided set again.

but don't know why, whenever click "next" after inserting details, part it's supposed check account details, outlook stops responding , gets stuck forever.

i have tried following solutions far:

1. remove old profile completely.

2. reinstall entire microsoft office.

3. tried using pop3 works popé not synchronise sent box , absolutely important me have emails sent box. if had no use of had used pop3.

please help,

thank , regards.

nothing critical, warnings.

nevermind, found workaround (not fix).

1. remove profiles.

2. boot in safe mode with​ networking.

3. open outlook , setup email.

4. when click next after putting in login info, wait 10 minutes.

5. after 10 minutes test account window pop , validate settings.



Office / Outlook / Windows 10 / Office 2016



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