Set Regarding returning NULL value - CRM 2015 On-Premise and Outlook - Microsoft Community


we have 1 user who, when tries 'set regarding' email in outlook, returns value of 'none'.  when ran trace using crm diagnostics , compared mine (doing same function), trace file showed value returned null each time.  not sure why happening, have ideas?

we running crm 2015 7.0.2.53, using outlook 2016 on windows 10 machine.  he using crm 2015 outlook plugin version 7.0.0.3543.

we have other users same software , having no problems @ all.  any direction appreciated.

portion of trace file showing null results:

>executescriptfunction 'getdialogreturnvalue' args ''
[2017-01-11 14:49:14.351] process:outlook |organization:cbe97994-0322-e111-94c4-005056b90001 |thread:    1 |category: application.outlook |user: 00000000-0000-0000-0000-000000000000 |level: info |reqid: 00000000-0000-0000-0000-000000000000 | <>c__displayclass16.<executescriptfunction>b__14  iloffset = 0x0
@ <>c__displayclass16.<executescriptfunction>b__14()  iloffset = 0x0
@ exceptionfilter.tryfilterallcatch(func`1 body, action`1 filter, tresult resultiffailed)  iloffset = 0xf
@ runtimemethodhandle.invokemethod(object target, object[] arguments, signature sig, boolean constructor)  iloffset = 0xffffffff
@ runtimemethodinfo.unsafeinvokeinternal(object obj, object[] parameters, object[] arguments)  iloffset = 0x39
@ delegate.dynamicinvokeimpl(object[] args)  iloffset = 0xd
@ control.invokemarshaledcallbackdo(threadmethodentry tme)  iloffset = 0xcf
@ control.invokemarshaledcallbackhelper(object obj)  iloffset = 0x2f
@ control.invokemarshaledcallback(threadmethodentry tme)  iloffset = 0x4f
@ control.invokemarshaledcallbacks()  iloffset = 0x62
@ control.marshaledinvoke(control caller, delegate method, object[] args, boolean synchronous)  iloffset = 0x11d
@ control.invoke(delegate method, object[] args)  iloffset = 0x6
@ outlookinstancecache.mainthreadinvoke(delegate method)  iloffset = 0x17
@ outlookinstance.microsoft.crm.application.smwrappers.ioutlookinstance.showwebdialog(iclientorganizationcontext clientorgcontext, boolean modal, string url, string features)  iloffset = 0x8b
>executescriptfunction 'getdialogreturnvalue' args '' returned '[null]'

still having issue.  if has suggestions appreciated. 


Office / Outlook / Other/unknown / Office 2016



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