Problem with Outlook 2016 new mail tray icon alert (envelope in - Microsoft Community


i use outlook 2016 gmail email address, , outlook.com calendar (which means outlook.com email address folders), , until recently, worked fine.

however when outlook.com changed exchange activesync, , had re-add outlook.com account outlook, i'm struggling same functionality had before.

the calendar works fine, , emails still come through fine. issue new mail alerts, or specific that's little envelope appears when new email arrives in gmail account.

the envelope comes expected, when new email arrives, , if click on it, outlook opens up. issue defaults outlook.com email address, not gmail one. despite email arriving in gmail account, outlook.com account wants main 1 new mail alerts (even if it's not outlook.com account).

as can imagine extremely frustrating. far i've tried setting gmail account default account, , i've tried adding outlook.com account after gmail one, setting gmail folder default. neither of these helped. seems change exchange activesync has broken new mail envelope functionality other activesync account.

i'm hoping can me, or @ least point me in right direction. @ moment i'm using rule add desktop alert emails coming in, that's not it's more intrusive, , opens email when clicked on, rather outlook whole. appreciated.

try following:

https://support.office.com/en-us/article/reconnect-outlook-2016-or-outlook-2013-to-outlook-com-for-uninterrupted-email-access-cda1751d-9503-40bf-bf76-e79454ac5eb3?ui=en-us&rs=en-us&ad=us&fromar=1

https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b



Office / Outlook / Windows 10 / Office 2016



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