AppHangXProcB1 in POWERPOINT Office 365 (2016) - Microsoft Community


this hang occurs when in powerpoint , 1 tries launch slideshow.  also affected mouse starts slow , jerky movement.

i tried repairing office had little affect - program operate once in manner expected , point on hang , need cancelled.

i disabled com addins , ensured graphics accelerators not disabled.

i recovered 4 crash records.

#1 

description:

  problem caused program stop interacting windows.

 

problem signature:

  problem event name:                        apphangxprocb1

  application name:                             powerpnt.exe

  application version:                           16.0.7870.2024

  application timestamp:                     58bce78f

  hang signature:                                  5d36

  hang type:                                          6208

  waiting on application name:         wisptis.exe

  waiting on application version:      0.0.0.0

  os version:                                          6.1.7601.2.1.0.256.4

  locale id:                                             1033

  additional hang signature 1:           5d36116919ad7a6f37ba49e4e711b757

  additional hang signature 2:           374f

  additional hang signature 3:           374f462592d52cecf13c2e7ca65455c6

  additional hang signature 4:           5d36

  additional hang signature 5:           5d36116919ad7a6f37ba49e4e711b757

  additional hang signature 6:           374f

  additional hang signature 7:           374f462592d52cecf13c2e7ca65455c6

#2

description:

  problem caused program stop interacting windows.

 

problem signature:

  problem event name:                        apphangxprocb1

  application name:                             powerpnt.exe

  application version:                           16.0.7870.2024

  application timestamp:                     58bce78f

  hang signature:                                  6f5a

  hang type:                                          6208

  waiting on application name:         wisptis.exe

  waiting on application version:      0.0.0.0

  os version:                                          6.1.7601.2.1.0.256.4

  locale id:                                             1033

  additional hang signature 1:           6f5abcb380997d25c5a6ecfbbc29590e

  additional hang signature 2:           a642

  additional hang signature 3:           a6429251201f6a5cde6e320f2d85af2d

  additional hang signature 4:           6f5a

  additional hang signature 5:           6f5abcb380997d25c5a6ecfbbc29590e

  additional hang signature 6:           a642

  additional hang signature 7:           a6429251201f6a5cde6e320f2d85af2d

#3 

description:

  problem caused program stop interacting windows.

 

problem signature:

  problem event name:                        apphangxprocb1

  application name:                             powerpnt.exe

  application version:                           16.0.7870.2024

  application timestamp:                     58bce78f

  hang signature:                                  6f5a

  hang type:                                          6208

  waiting on application name:         wisptis.exe

  waiting on application version:      0.0.0.0

  os version:                                          6.1.7601.2.1.0.256.4

  locale id:                                             1033

  additional hang signature 1:           6f5abcb380997d25c5a6ecfbbc29590e

  additional hang signature 2:           a642

  additional hang signature 3:           a6429251201f6a5cde6e320f2d85af2d

  additional hang signature 4:           6f5a

  additional hang signature 5:           6f5abcb380997d25c5a6ecfbbc29590e

  additional hang signature 6:           a642

  additional hang signature 7:           a6429251201f6a5cde6e320f2d85af2d

#4

description:

  problem caused program stop interacting windows.

 

problem signature:

  problem event name:                        apphangxprocb1

  application name:                             powerpnt.exe

  application version:                           16.0.7870.2024

  application timestamp:                     58bce78f

  hang signature:                                  6f5a

  hang type:                                          6208

  waiting on application name:         wisptis.exe

  waiting on application version:      0.0.0.0

  os version:                                          6.1.7601.2.1.0.256.4

  locale id:                                             1033

  additional hang signature 1:           6f5abcb380997d25c5a6ecfbbc29590e

  additional hang signature 2:           a642

  additional hang signature 3:           a6429251201f6a5cde6e320f2d85af2d

  additional hang signature 4:           6f5a

  additional hang signature 5:           6f5abcb380997d25c5a6ecfbbc29590e

  additional hang signature 6:           a642

  additional hang signature 7:           a6429251201f6a5cde6e320f2d85af2d

please help.

hi texspence#1,

i noticed office version 16.0.7870.2024 behind many updates. please try updating office 2016 latest version i.e. version 1703 (build 7967.2161), see if fixes issue. you can check article office version information.

to know how update office 2016, follow steps below:

  1. open office 2016 application, such word 2016 or excel 2016, , create new document.
  2. choose file in top left corner, , choose account from list on left.
  3. under product information, choose update options>update now.

reference: install office updates

if problem persists, please reply following information:

  1. please describe action results in powerpoint crash.
  2. check other office application such word or excel if giving same problem.
  3. screenshot of error if any.
  4. which operating system using?

thanks,

neha



Office / PowerPoint / Other/unknown / Office 365 for business



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