**FIXED** Hubble Content Error | - Microsoft Community


i purchased office 365 home subscription windows 10 on 03/17/17 , subsequently upgraded 2016 versions of word, powerpoint excel, etc.  i received error message in these apps when trying "insert >> icons" in powerpoint.  icons new feature in apps allow 1 use pre-drawn black , white symbols of everyday objects (e.g., dogs, headphones, forks, etc.)  it's .svg file extension , library stored online.

after 1 week of frustration , hours upon hours of speaking level 2 , level 3 microsoft desk personnel, here fix:

error message:

cannot find https://hubblecontent.osi.office.net/contentsvc/content/download?provider=microsofticon&filename=document.svg

fix:
make internet explorer default web browser.  microsoft products depend upon internet explorer access online library.  it throws error when google chrome default browser.  i know... me too.

microsoft uninstalled , reinstalled office 365, tooled windows 10, uninstalled , reinstalled kaspersky software, etc. nothing worked.

(note: never post on boards , don't plan on returning.  i wanted people know resolution worked me.  the microsoft techs kind , helpful.) 

thank this. 

in case helps else, default browser on several systems firefox; inserting icons works on these systems works also.



Office / PowerPoint / Windows 10 / Office 365 Home



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