Folder not updating - Microsoft Community


i have more 1 email account linked outlook (previously, @hotmail.co.uk) account. updated while ago no problems. found 1 account active not updating since 11 may 2017. have tried syncing , updating no success

hi kevin,

there many reasons why account or folder not updating or syncing. isolate concern, we'll needing additional information:

  • did receive error messages when updating or syncing?
  • can clarify if specific folder or account 1 not updating?
  • which version of office 2016 using? office 2016 home , student, office 2016 business or office 2016 home?

we forward response.



Office / Outlook / Windows 8 / Office 2016



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