Outlook 2016 won't open after apparent upgrade to Office 365 - Microsoft Community


i've been struggling issue on outlook last several weeks , have been unable figure out.  i'm convinced bug due office update searching reveals nothing quite same.  started happening around december 20th.

when open outlook, nothing visible happens...no splash screens, no errors messages, process consumes 2800kb of memory never shows screens, errors, or problems.  i'm using windows 7 ultimate , have office 2016 premium plus installed , use outlook 2 e-mail accounts...an exchange account , eas personal microsoft e-mail.  company upgraded use office 365 and noticed due subscription, of office upgraded , time outlook refused work.

i've done can think of including obvious things - in cases none of these helped:

-starting outlook in safe mode /safe

-starting outlook , resetting navigation pane /resetnavpane

-using control panel mail create new profile, prompt profile, , delete profiles

-used scanpst tool check .ost , .nst files

-did repair of office

-removed add-ins

-reinstalled office 2016 media - works little while until office 365 updates pulled down

-used sara tool did not help

has else seen this?  i'm thinking has related office 365 updates somehow think lots of other users seeing this.

in case the issue related newer updates try reverting earlier office version.  below steps so.  lot of text quick do.  picked version november under current channel on page pick another if want, https://technet.microsoft.com/library/mt592918.aspx.  here longer kb reverting, https://support.microsoft.com/en-us/kb/2770432.

---

exit office applications.
open elevated command prompt. this, click start, type cmd in start search box, right-click command prompt or cmd.exe, , click run administrator.
@ command prompt, type following command, , press enter:

cd %programfiles%\common files\microsoft shared\clicktorun

type following command, , press enter:

officec2rclient.exe /update user updatetoversion=16.0.7369.2055

when repair dialog box appears, click online repair.
click repair, , click repair again.
after repair complete, start outlook.
click file, , click office account.
in product information column, click update options, , click disable updates.
important note step important. repair process re-enables automatic updates. prevent newest version of office click-to-run being automatically reinstalled, make sure follow step.
set reminder in calendar future date check if there resolution issue. enable automatic updates in office again after issue fixed. enabling automatic updates again make sure don't miss future updates.

---

this kind of issue difficult determine without getting logs and traces.  if still see issue after reverting please talk tenant admin , ask them open support case.  can logging portal http://portal.office.com admin.  on admin page can click support tab open case. 

i monitor lot of our emerging issues.  if see more reports on i'll post back about findings on it.



Office / Outlook / Windows other / Office 365 for business



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