One account on Microsoft Exchange and one on Exchange ActiveSync - Microsoft Community


whilst question has been asked (and answered) in relation outlook.com, asking in relation outlook 2016 (i have office 365 home subscription assume outlook 2016).

have 2 separate e-mail accounts syncing through outlook, first (and oldest) works through exchange activesync , second (relatively recent, created eighteen months ago) works through microsoft exchange. why there 2 different kinds, , they.

it seems latter, has various add ins available it, eg paypal, exchange activesync not.


i first (my main account) work through microsoft exchange cannot work out how alter it. 


hello alison,

to better assist you, know following information:

  • are both email accounts under microsoft or third-party provider?
  • have tried remove old account outlook 2016 , add again?

regarding difference between microsoft exchange , exchange activesync, kindly refer following article: microsoft exchange account?

looking forward response.



Office / Outlook / Windows other / Office 2016



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